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Lifelong Learning

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Terms and Conditions

Terms and Conditions


These terms apply to all website enrolments. You (the student) must ensure that you are aware of our terms before proceeding with your enrolment. Once enrolled, you are deemed to have accepted these terms.

Course Fees


Fees are payable termly, either online, over the telephone or in person.

Places are allocated on a first come, first served basis, payment guarantees a place and will be confirmed by email.

If you join a class on the 3rd week of the course you will be charged pro-rata for the rest of the course.

Course fees include most materials but please check the course details for any extra costs.

We do not offer any concessions for our classes – we are a self-funding organisation and we try to keep our class fees at an affordable cost.


Employer or sponsor paying for an enrolment


The website is intended for an individual student to register and pay for a course at the time of enrolment. If you wish your employer or a sponsor to pay for course fees please give us a call to enrol.

Refund Policy

If you would like to apply for a refund please contact the office directly.

A full refund (without a charge) will be given if: we cancel the class, change the timing and it is not convenient for you, or tutor illness.

Requested refunds and exceptional circumstances

In order to sustain the viability of the programme, partial refunds will only be given in exceptional circumstances.

Once a course has begun, we will only consider partial refund requests in exceptional personal or family circumstances.  Refunds will be considered on a case by case basis.

All requested refunds will be subject to a £10 administration charge.

No refund will be given if:

You cancel the course giving us less than 2 weeks notice, or once the course progresses after the 1st week of the course starting.

COVID-19 Refunds

If government advice means face-to-face classes cannot continue due to coronavirus (COVID-19), classes will be moved to online provision, where possible. Where this is the case, no refunds will be provided. If classes cannot continue online or from an alternative centre, refunds will be made for the missed session(s).

Course viability:

The length and price of each course is based on a minimum number of learners enrolled to ensure the financial viability of the course. 

If we do not reach viable numbers we may give learners the opportunity to decide whether to shorten the course hours for the same fee, increase the cost of the class keeping the same course hours, or transfer to another course. 

Errors


Rossett Adult Learning cannot be held liable for errors displayed on our website or printed programme, and we reserve the right to make changes to published details including dates, times, locations and prices.


Opening times


The office is open term-time Mon-Fri 09.00-15.00, and Mon/Tue/Wed 18.30 – 21.00. During the holiday periods leave a message on our answerphone and we will get back to you.


Equality and diversity


We are committed to fairness and equality of access, opportunity and outcome for all students. We expect everyone who learns and works with us to treat each other with dignity and respect, regardless of individual differences in age, gender, gender identity, race, background, disability, sexual orientation, religion or belief. We aim to provide students with the best possible support.


Student charter


We want everyone to enjoy learning with us in a place that is safe and welcoming. We expect our staff and students to treat each other with respect and dignity, regardless of individual differences in age, gender, race, background, disability, sexual orientation, religion or belief. We aim to provide appropriate support for every student. Please refer to our full student charter.

Please ask to speak to a member of staff confidentially to discuss options for any support you may require.

We are committed to fairness and equality of access, opportunity and achievement for all learners.

Behaviour

We expect good behaviour, self-discipline and respect from all our staff and students. Please report any breaches to these expectations to the Centre Manager who will deal with the matter. Poor behaviour may result in exclusion from the centre.