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Lifelong Learning

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Information - Terms and Conditions

Refund Policy

If you would like to apply for a refund please contact the office directly.

A full refund (without a charge) will be given if: we cancel the class, change the timing and it is not convenient for you, or tutor illness.

Requested refunds and exceptional circumstances

In order to sustain the viability of the programme, partial refunds will only be given in exceptional circumstances.

Once a course has begun, we will only consider partial refund requests in exceptional personal or family circumstances.  Refunds will be considered on a case by case basis.

All requested refunds will be subject to a £10 administration charge.

No refund will be given if:

You cancel the course giving us less than 2 weeks notice, or once the course progresses after the 1st week of the course starting.

Course viability:

The length and price of each course is based on a minimum number of learners enrolled to ensure the financial viability of the course. 

If we do not reach viable numbers we may give learners the opportunity to decide whether to shorten the course hours for the same fee, increase the cost of the class keeping the same course hours, or transfer to another course. 

COVID-19 Refunds

If government advice means face-to-face classes cannot continue due to coronavirus (COVID-19), classes will be moved to online provision, where possible. Where this is the case, no refunds will be provided. If classes cannot continue online or from an alternative centre, refunds will be made for the missed session(s).